1. Returns Eligibility: We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 14 days of receiving them. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    

2. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, such as pet food, medications, grooming products, and personalized items. Please check the product description or contact our customer support team for further assistance.
    

3. Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the return process and provide you with a return authorization if eligible. Please note that return shipping costs will be the customer's responsibility unless the return is due to a faulty or incorrect item.
    

4. Refund or Exchange: Upon receiving and inspecting the returned item, we will process either a refund or exchange, depending on your preference. Refunds will be issued to the original payment method used during the purchase.
    

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order. We may request supporting documentation such as photos or videos to assess the issue. We will arrange for a return or replacement at no additional cost to you.
    

Please note that these shipping and returns policies are subject to change.
We recommend reviewing them periodically for any updates.