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Privacy Policy

Customer Care

Welcome to PetParenting.in Customer Care!
 

At PetParenting.in, we strive to provide exceptional customer service and support to ensure a seamless shopping experience for all pet parents. Our dedicated customer care team is here to assist you with any queries, concerns, or feedback you may have.
 

Our team of knowledgeable and friendly representatives is available to assist you with various aspects of your shopping experience, including:
 

  1. Product Inquiries: If you have questions about a specific product, its features, or suitability for your pet's needs, our customer care team is here to provide you with detailed information and guidance.
     

  2. Order Assistance: If you need help placing an order, tracking your package, or making changes to an existing order, our representatives will gladly assist you and ensure a smooth transaction.
     

  3. Returns and Exchanges: Should you encounter any issues with a product or wish to initiate a return or exchange, our customer care team will guide you through the process and provide timely support.
     

  4. Account Support: If you have questions regarding your PetParenting.in account, including login issues, password resets, or account updates, our representatives are ready to assist you.
     

  5. General Inquiries: Whether you have inquiries about our website, promotions, shipping policies, or any other general queries, our team is here to provide you with prompt and accurate information.
     

How to Reach Us:

  1. Live Chat: You can engage in a live chat session with our customer care representatives directly on our website. Look for the chat icon on the bottom right corner of the page to start a conversation.

  2. Email: Send us an email at ilovepets@petparenting.in, and our team will respond to your query within 24-48 hours.

  3. Phone: You can reach our customer care team by phone at +91 742 000 1800 during our working hours, Monday to Friday, 9:00 AM to 6:00 PM (IST).
     

We value your feedback and suggestions, as they help us improve our services. If you have any feedback or would like to share your experience with us, please don't hesitate to reach out. Your satisfaction as a valued PetParenting.in customer is our top priority.
 

Thank you for choosing PetParenting.in. We look forward to serving you and your furry companions!

Privacy & Safety

At PetParenting.in, we value and prioritize the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and related services. By accessing and using our website, you agree to the terms and practices described in this policy.
 

  1. Information Collection:
     

1.1 Personal Information: When you visit our website, create an account, place an order, or interact with our services, we may collect certain personal information, including but not limited to: - Full name - Contact information (email address, phone number, mailing address) - Billing and payment details - Account credentials (username and password) - Any other information you voluntarily provide
 

1.2 Non-Personal Information: We may also collect non-personal information such as your device's IP address, browser type, operating system, referring website, pages visited, and other analytics data to enhance your browsing experience and improve our services.
 

  1. Information Use:

2.1 Service Provision: We may use your personal information to: - Process and fulfill your orders - Communicate with you regarding your purchases, inquiries, or customer support requests - Personalize your experience on our website - Send you relevant information, newsletters, or promotional offers (with your consent) - Conduct surveys, research, and analysis to improve our products and services
 

2.2 Legal Compliance: We may use and disclose your information as required to comply with applicable laws, regulations, legal processes, or government requests.
 

2.3 Aggregated Data: We may aggregate and anonymize data for statistical analysis, research, marketing, or other business purposes. This information does not personally identify you and cannot be linked back to you.
 

  1. Information Sharing:
     

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business operations. These service providers are contractually obligated to protect your information and use it solely for the purposes we specify.
 

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
 

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity or new owners, subject to the terms of this Privacy Policy.
 

  1. Data Security:

    We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage can guarantee absolute security. We encourage you to use strong passwords and take precautions when sharing your personal information online.
     

  2. Third-Party Links:

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.
     

  3. Children's Privacy:

    Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take immediate steps to delete the information.
     

  4. Updates to this Policy:

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
     

  5. Contact Us:

    If you have any questions, concerns, or requests regarding this Privacy Policy email to info@petparenting.in

Wholesale Inquiries

At PetParenting.in, we understand the importance of providing quality pet products to retailers, distributors, and businesses in the pet industry. If you are interested in partnering with us as a wholesale customer, you've come to the right place.
 

We offer a wide range of pet supplies, accessories, and products that cater to the diverse needs of pet owners. As a wholesale customer, you can benefit from our competitive pricing, exceptional product quality, and dedicated customer support.
 

Why Choose PetParenting.in for Wholesale?
 

  1. Extensive Product Selection: We offer a comprehensive range of pet products, including pet food, toys, grooming supplies, bedding, collars, leashes, and much more. You can find everything you need to meet the demands of your customers and their beloved pets.
     

  2. Quality Assurance: We are committed to providing high-quality products that meet industry standards and the expectations of pet owners. Our products undergo rigorous quality control checks to ensure durability, safety, and pet-friendliness.
     

  3. Competitive Pricing: As a wholesale customer, you can take advantage of our competitive wholesale pricing, allowing you to maximize your profit margins while offering competitive prices to your customers.
     

  4. Dedicated Customer Support: Our dedicated wholesale customer support team is here to assist you throughout the wholesale ordering process. Whether you have questions about products, order management, or shipping, our team is ready to provide you with prompt and reliable assistance.
     

How to Submit a Wholesale Inquiry:

To inquire about wholesale opportunities with PetParenting.in, please send us an email to bulk@petparenting.in

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Our wholesale team will review your inquiry and get in touch with you promptly to discuss further details, provide you with our wholesale catalog, and assist you with the wholesale ordering process.
 

We value the relationships we build with our wholesale partners and are committed to ensuring a seamless wholesale experience for your business. Join us in providing exceptional pet products and services to pet parents across the country.
 

Thank you for considering PetParenting.in as your wholesale partner. We look forward to establishing a mutually beneficial partnership with you!

Payment Methods

- Credit / Debit Cards
- Online / UPI

- Offline Payments

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